Returns

Return Registration for Orders from Germany

Return Registration for Switzerland and Austria

How to Register Returns for Belgium, France, and the Netherlands

International Returns

I want to return my order in multiple packages

Can I return multiple orders in one parcel?

When and how do I get my refund?

Why haven’t I received a refund yet, even though the return has arrived with you?

My return was only partially refunded

How do I return defective or incorrect items?

Why do I have to pay for returns and how much do they cost?

The return fee was charged twice

I don’t have any return documents. What can I do?

Can I drop off my return in Cologne?

A quick guide to avoiding returns