Returns

Return Registration for Orders from Germany

Return Registration for Switzerland and Austria

Returns from Belgium, France, and the Netherlands

International Returns

I want to return my order in multiple packages

Can I return multiple orders in one package?

When and how do I get my refund?

How long does it take for my return to be processed?

My return was only partially refunded

I received an incorrect or defective item

Why do I have to pay for returns and how much do they cost?

The return fee was charged twice

I have not received any return documents. How do I register my return?

Can I drop off my return in Cologne?

A quick guide to avoiding returns