We know returns can’t always be avoided. However, the tips below might help reduce them. That not only saves time and frustration, but can also lower the ecological footprint by cutting down on transport routes and packaging waste:
- Try not to order lots of different styles and sizes of the same item. Instead, see if there’s a store near you where you can try on our styles in person
- When choosing your size, use the model’s listed height as a guide, check customer reviews in our shop and make use of our size guide. It includes information on how a specific product fits
- Use our size charts to find your recommended size and take your body measurements carefully
- Here’s an example using our alltimefavourite denim MAIRAA: under the different washes, you’ll find the size guide and our FitFinder for even more precise size recommendations. If you scroll to the bottom of the page, you can also read customer reviews
- Read the product descriptions carefully and take a close look at photos and videos — including in our Instagram feed
- Keep in mind that every purchase has an ecological impact
- Only order when you really need a product. It can help to think beforehand about how you’d style it: does it go with pieces you already own, can you combine it in different ways, maybe even across seasons? Do you already have something similar?
- Take your time: if you discover new favourite styles with us, it can make sense to wait and place one larger combined order instead, for example together with friends
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You’ve kept all of this in mind and still need to send something back? Then you’ll find all information about the return process in the article How can I return my order in Germany?
And if you have any questions, our Customer Happiness Team is always happy to help.