In some cases, a refund is not made in a single payment but is divided into multiple steps. This means that initially only part of the total amount is refunded, while the remaining amounts will follow at a later time. This procedure is common and often related to internal processing procedures, the chosen payment method, or involved payment service providers.
If you have already received a partial refund, you can be sure that the refund process has been successfully initiated. The remaining amounts will be processed automatically and refunded as well. Since the individual steps occur independently, it may take some time before the full amount reaches you.
Usually, no further action is required on your part. We therefore ask for a little patience until all partial amounts have been posted. However, if no further payment is received after several business days, you can contact our Customer Happiness Team at any time so that we can check the status of your refund for you.