When registering your return, please choose “Product damaged” or “Wrong item delivered” as reason for return, so we won't charge return fees for orders from Germany, Austria, Switzerland or the Netherlands.
Unfortunately, from a logistical point of view it’s not possible for us to reship incorrect or damaged items. Instead, we’ll refund the item value so that you can place a new order. Of course, you won’t have to pay shipping costs again in this case. If you used a discount on your original order, we’ll also be happy to apply it to your new order. For both, it’s best to contact our Customer Happiness Team directly.
For all other countries (outside Germany, Austria, Switzerland and the Netherlands):
Please contact our Customer Happiness Team directly. We’ll gladly help you send the return back correctly and let you know what options are available next.