This article only applies to returns within Germany. Information about the return process from other countries can be found in the following articles:
How the return works:
Register your return easily through the Returns Portal in our webshop.
- Returns are possible within 30 days of receipt
- The items must be unworn and in their original packaging
- We accept returns of underwear only if unworn and unwashed
- Please understand that we must refuse returns of clothing that have makeup, deodorant, or other stains
- For this, you only need your order number and the email address you used for your order
- After logging in, you can select the items you want to return as well as the reason for the return
- If you received your order in multiple packages and want to return them in multiple packages as well, please create a separate return for each package in the Returns Portal to receive enough return labels
- Now you can create, print, and attach your return label to the package
Please make sure when packing the items that you place the correct garments in the package and use the correct return label. Also, no other labels or stickers should be on the package, as this can cause problems during shipping.
If you have any difficulties registering your return, simply contact our Customer Happiness Team, who will be happy to assist you.
PLEASE NOTE:
For damaged or incorrect items, it would be great if you could include a note in your return package so that your return can be processed accordingly. Please select reason 10 when registering your return.