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How to Register a Return in Germany, Belgium, France, and the Netherlands

This article only applies to returns within Germany, Belgium, France, and the Netherlands. Information about the return process from other countries can be found in the article How can I initiate a return from other countries?
 
You can return items within 30 days of receipt. The items must simply be unworn and in their original packaging. We accept returns of underwear in an unworn and unwashed condition. We understand that you need to try on the underwear to check the fit. We recommend wearing another pair of underwear underneath for this purpose. If the products have traces of makeup, deodorant, or any other stains/contaminations, we cannot accept the return.
 
How the return works:

For returns from Germany, Belgium, France, and the Netherlands, we offer a digital return process. Register your return conveniently through the return portal in our webshop.

For this, you only need your order number and the email address you used for your order. Please note that registration is only possible within 30 days. If the delivery date of your order is more than 30 days ago, we can no longer accept your return.

After you have logged in, you can select the items you want to return as well as the reason for the return.

Now you can create your return label, print it out, and attach it to the package. Alternatively, you can have the label sent to you by email and use the QR code. Please make sure when packing the items that you really put the correct garments in the package and use the correct return label. Also, there must be no other labels or stickers on the package, as this can cause problems during shipping.
 

If you do have any difficulties with the registration, just contact our Customer Happiness Team, who will be happy to assist you.

PLEASE NOTE:

For damaged or incorrect items, it would be great if you could include a note in your return package so that your return can be processed accordingly. Please select reason 10 when registering your return for this purpose.