We do not automatically send invoices with every order. Depending on where you made your purchase, there are different ways to receive an invoice or receipt.
- I ordered from the online shop:Simply use our contact form and provide us with your order number. Our Customer Happiness Team will then send you the invoice via email.
- I ordered through a marketplace:If you placed your order through a marketplace (e.g., Zalando, AboutYou, Otto, or another partner marketplace), please contact the support team of the respective marketplace directly. They will assist you with your invoice request.
- I shopped in your store:When purchasing at the Cologne store, you can receive a digital receipt by providing your email address at the checkout. If you need your receipt afterward, just contact us. We will forward your request to the responsible store team, who can then send the receipt to you via email.