Customers from Germany and the Netherlands can use our repair service, which is carried out by our partner MENDED. To use this service, simply visit the repair portal from MENDED and select in a few steps what needs to be repaired. You will then receive a shipping label with which you can send the defective item via DHL. After about 10 days, you will receive your garment back via DHL shipping.
If you have ordered from a country other than those listed above, this service is unfortunately not available. We would be happy to offer you an alternative solution for your defective item. Please contact our Customer Happiness Team for this.